Terms and Conditions

CANCELLATION POLICY – Terms and Conditions

When an appointment is scheduled for you, that time has been set aside for you and when it is missed, that time cannot be used to treat someone else. We are generally unable to fill appointment spaces that are cancelled late. Rescheduling missed appointments for you also ties up future appointments, further diminishing the availability of healthcare for others.

We request that you respect our time, and give us an adequate number of working days before a missed appointment to be able to reallocate that time to someone else.

HOW TO CANCEL YOUR APPOINTMENT

To avoid a cancellation fee please notify us by phone 02 9874 0347 or e-mail reception@denistone52ent.com.au at least 24 hours (excluding weekends and public holidays) prior to your appointment.

Any cancellation made after 4.30pm on a business day will be counted as a next day cancellation

CANCELLATION FEES

When does the cancellation fee apply?

We require a minimum of 24 hrs notice (excluding weekends and public holidays) for cancellations. When less than 24 hours (excluding weekends and public holidays) is given of cancellation, or an appointment is missed without notice, a cancellation fee will be charged. (e.g. an appointment at 2pm on a Monday would have to be cancelled before 2pm on the previous Friday). Any cancellation made after 4.30pm on a business day will be counted as a next day cancellation.

How much is the cancellation fee?

If you cancel your appointment less than 24 hours (excluding weekends and public holidays) prior to your appointment, a cancellation fee of $100.00 will be charged to cover the administration costs of rescheduling and reallocating your appointment.

Non-attendance without advance notice (“no-show”) will also be charged a fee of $100. Cancellation fees are not reimbursed by Medicare, i.e. no rebate is given.

Please note that a prepayment will be required prior to rebooking an appointment